If you see the message “You don’t have an account,” it usually means one of these things is happening:
You are signing in with the wrong email address
You are using the wrong sign-in method
Your account has not activated or created yet
Troubleshooting Tips
1. Make sure you are using the correct email address
We often see this happen when someone tries to sign in with a personal email address instead of their official school or district email address.
It can also happen when a district has more than one email domain. Double check that you are using the exact school or district email address your account was set up with.
2. Make sure you are using the correct sign-in method
Your school or district may require a specific sign-in method. Make sure you are choosing the correct option, such as Google, Clever, or ClassLink.
If your school uses Clever or ClassLink, teachers should usually sign in through their Clever Portal or ClassLink LaunchPad. If you choose the wrong sign-in option or start from the wrong place, InnerOrbit may not recognize your account.
3. Make sure you have been invited to join
If you have not been invited yet, you may see this message when trying to sign in.
For teacher accounts, InnerOrbit district or school contacts typically invite teachers by sending an email invitation or sharing a unique invitation link.
Still Need Help?
If you checked the steps above and still cannot sign in, reach out to your InnerOrbit district or school contact to confirm:
the email address that should be used
the correct sign-in method
whether you have already been invited
For additional assistance, click on "Send us a message" in the site chat or email us support@innerorbit.com