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Google Login Troubleshoot

Quick steps to resolve student login issues via Google 🔧

Sueann avatar
Written by Sueann
Updated over 4 months ago

If your students are having trouble logging into InnerOrbit via Google, follow these five troubleshooting steps to get them back on track!

✅ Check #1: Verify Student Information

👀 Check #2: Transfer Student to Their Student Dashboard

🌐 Check #3: Try a Different Browser or Device

đŸȘ Check #4: Clear Cache and Cookies

🔧 Check #5: Use a Temporary Login Solution

✅ Check #1: Verify Student Information

  1. Navigate to the “Rosters” tab.

  2. Ensure your students’ usernames/emails are correct.

  3. If the information is incorrect, click on the student’s name to update their details.

👀 Check #2: Transfer Student to Their Student Dashboard

  1. Look for a partially gray box in the top right corner of the screen.

  2. This indicates the student is logged in but hasn’t been transferred to the dashboard.

  3. The student can click the “My Dashboard” button to navigate to their dashboard and access their assignments.

🌐 Check #3: Try a Different Browser or Device

  1. Switch to another browser, such as:

    • Google Chrome

    • Safari

    • Microsoft Edge (formerly Internet Explorer)

  2. Alternatively, try a different device.

đŸȘ Check #4: Clear Cache and Cookies

  1. Go to the browser settings.

  2. Clear the cache and cookies.

  3. Restart the browser and try logging in again.

🔧 Check #5: Use a Temporary Login Solution

If the above steps don’t work, you can direct students to manually login using their username and a temporary password.

  1. Step 1: Set Up a Password for Your Student

    1. Navigate to the “Rosters” tab.

    1. Locate the roster your student is enrolled in.

    2. Click the “Show Students” button.

    3. Under the “Password” column, select “Change Password” for the student who can’t log in.

    4. Create a new password and confirm it.

  2. Step 2: Have the Student Log In

    1. Go to https://www.innerorbit.com/login/

      1. Enter the following credentials:

        • Username: Found in your Rosters tab.

        • Password: The newly created password.

        • School ID: Located in the top right corner of your page.

Need more help?

For additional assistance, click on "Send us a message" in the site chat or email us support@innerorbit.com.

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